Traditionally, branding was seen as a way to differentiate products and services from competitors, primarily through advertising and promotional efforts. The focus was on creating a unique and memorable logo, slogan, and packaging design. This was believed to be the
Social media, and specifically brand-based online communities, have revolutionized consumer-brand interactions. For the first time ever, the brand itself can converse with consumers. Hence a key question emerges: how should brands communicate with their fans in these communities? Definition: The marketing